Refund policy

We accept returns within 30 days of your order date, provided your item meets the eligibility requirements below. The 30-day period applies year-round, including during holiday periods.

To be eligible for a return, your item must be in mint condition—meaning it is unused, unopened, undamaged, and free from wear, tears, moisture, or breakage—with all original tags attached and in its original packaging. You must also provide a receipt or proof of purchase (e.g., your order confirmation email).

The customer is responsible for all return shipping costs. Returns may be shipped via UPS, FedEx, or LTL depending on the quantity. If you would like us to facilitate your return shipment through our corporate UPS account, please contact us and we will provide you with a shipping cost quote.

All returns must be sent to the return address we provide upon request. This may be the original shipping address or another authorized location within the USA. Items sent back without first requesting a return will not be accepted.

To start a return, contact us at info@discountedcables.com or call us at (970) 672-4451.

Once we receive and inspect your return, we will notify you of its approval status. If approved, you will be refunded the unit price of the item to your original payment method within 10 business days. If the original payment method is unavailable or expired, we will issue store credit or contact you for alternative instructions.

Please note that the original outbound shipping cost is non-refundable for returns and exchanges. A 10% restocking fee, calculated on the unit price of the item, will apply to all approved returns and exchanges.

If we shipped the incorrect item, or if the item is defective or damaged prior to delivery due to our handling or shipping error, we will refund the original shipping cost in addition to the unit price, and the 10% restocking fee will be waived. We may also provide a prepaid return label at our discretion.

To exchange an item, please return the original item following the process above. Once your return is accepted, place a separate order for the replacement item. Standard restocking fees and shipping terms apply.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Certain items cannot be returned, including cables that have been pulled out, cut, altered, or damaged by the customer, items not in their original packaging, custom or special-order products, personalized items, sale items, and gift cards. Please contact us if you have questions about your specific item.

Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@discountedcables.com.